FAQs

FAQs


Q: How do I know if MS software port is a legitimate source?

A: All Microsoft software download and activated on the official website. These are all true 100% brand new licenses. This is our guarantee to our customers. For the Antivirus, game software also are download and activated official. If you found the digital key can't work, we guarantee to refund.

 

Q: Is the software 100% genuine? Is my purchase guaranteed?

A: Yes, all software is genuine, all defective products will be replaced and we will ensure your satisfaction.


Q: Will I receive a hard copy of the software?

A: For software, we provide the digital code and download link, not the DVD or Disk.  On some products, you can choose a packaged product/create a product USB or DVD for future use.


Q: I want to Upgrade Windows 10 home to Windows 10 Pro, what should I do?

A: First you need to get a Windows 10 Professional key,  then change the key and directly upgrade to Windows 10 professional version.


Q: Why do you only have digital downloads? Is this legal?

A: Digital download is a more convenient and faster way to install the software. And save on shipping costs. This is legal, and Microsoft also offers digital downloads. Of course, you can also choose Windows software or Office software with packaging,  but this price will be more expensive because the product will generate packaging and shipping costs.

 

Q: How do I access the software port? What kind of support will I get?

A: At Software Ports, we believe in having as many repeat customers as possible. We hope that you repeat your business. Our goal is to provide quality customer service to all our customers. If you have any questions or concerns, we encourage our customers to contact us. You can contact us at sales@softwarewish.com.

 

Q: How is the product delivered? What is a time frame?

A: The product is digitally sent to the email you provided at checkout. For the Email delivery, you don't need to pay the shipping fee and save time. In most cases, product emails will be sent within 12 hours after pay. The email may be sent to the spam folder and we will ask you to check this folder. If you have not received a product email, please email us: sales@softwarewish.com and we will resend the email to you immediately.

 

Q: Why your website price is lower than others?

A: We as Microsoft partner and get a wholesale price, and some product we are do discount deal. We guarantee these are all true 100% brand new licenses. All of digital code we guarantee 100% working or refund. 

 

Q:What's the diference between Office 365 yearly subscription plans and Office as a one-time purchase ?

A: With Office 365 subscription plans you get the premium Office applications: Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access (Publisher and Access are available on PC only).  You can install Office 365 across multiple devices, including PCs, Macs, Android™ tablets, Android phones, iPad®, and iPhone®. In addition, with Office 365 you get services like online storage with OneDrive, Skype minutes for home use, and advanced Outlook.com security. When you have an active Office 365 subscription, you always have the most up-to-date version of the Office applications. 



More quetions please contact us with email: sales@softwarewish.com. Happy shopping!

Subscribe and get 10% OFF on your first purchase